Facing Organizational Change and Stress Management: The Case of First Commercial Bank
Elham Metwally:
June 2011
Management and Leadership
The case of First Commercial Bank provides a detailed exploration, description, and explanation of the implementation of two electronic banking delivery systems, namely ATMs and Internet banking. The case identifies and describes the bank’s approach to managing change through Information Technology with regards to leadership actions, overcoming resistance to change, personal and organizational attributes, strategies, structures, business processes, culture, as well as organizational commitment.
For the full case: Please log in/sign-up